Shipping policy
While the vast majority of orders arrive within the estimated lead times, shipping times are provided as good-faith estimates from our third-party carriers and may vary due to unforeseen factors during transit. Rovelab.com is not responsible for any loss, damage, cost, or expense resulting from delays in shipment or delivery.
Shipping Lead Times?
In-Stock Items: Orders are estimated to take 5–7 business days for delivery. Please allow 2–3 business days for processing after the order is submitted to the warehouse. Once collected, the UPS tracking page will provide a more accurate delivery estimate for your area.
Pre-Orders: Estimated arrival windows are displayed on the product page and included in your invoice. These windows indicate the expected arrival at our warehouse. Once the stock arrives, shipping to your address will take an additional 5–7 business days via UPS.
Combination Order: If your order contains a combination of in-stock and pre-order products, the items will be shipped out as they are available.
- The free item will always be shipped together with the main product, even if the free item is currently in stock.
- If your primary product is on backorder or subject to delayed shipping, the free item will be sent at the same time as the main product.
- We are unable to ship free promotional items separately.
If you have any questions about the lead time for your order, please contact us for further information - support@allyourbestdeals.com.com.
Can I schedule a delivery appointment?
Our carriers do not require appointments. The estimated delivery time will be shown on the tracking page. Our carriers typically deliver parcels on weekdays (Monday to Friday) between 9:00 AM and 7:00 PM.
Can I delay my shipment or delivery date?
Due to high demand and limited stock, we cannot store products at our warehouse or delay orders from shipment. Orders will be shipped as soon as stock becomes available. Unfortunately, we are unable to accommodate requests for delayed shipping.
If you are moving or renovating, please note that you must fully open and inspect your delivery within one week of receiving it.
Can I change my shipping address?
For orders that have not yet been set up for shipment, we can update the shipping address. Please contact us at support@allyourbestdeals.com.com to request the change. All address updates must pass a fraud check via our third-party fraud prevention service.
For orders that have already been set up for shipment/are in transit, a delivery address change may not be possible. Depending on the shipment status, we may be able to request a reroute through UPS. This service incurs a $35 fee, and while UPS will make every effort to update the address, they cannot guarantee success.
Will I be notified when my package is delivered?
With "Delivery Confirmed," you'll receive an email or text notification once the package has been delivered. This is useful if you're away from the delivery location. The notification includes the delivery time, location, and sometimes the name of the person who signed for it (if applicable).
UPS may leave the package at your door, porch, or another safe location if you're not home. They decide the safest spot based on the delivery address. In some cases, if the driver doesn't believe it's safe, they may not leave the package and instead make another delivery attempt.
What if my delivery appointment fails?
If a UPS delivery attempt fails, UPS will typically make up to three delivery attempts on consecutive business days. After the third failed attempt, the package may either be held at a UPS location for pickup, returned to the sender, or delivered to an alternate address if arranged. When collecting a package from a UPS location, you must bring a photo ID for verification.
My UPS tracking page isn’t showing any updates in transit?
When you receive your tracking number, the status may display as "Label Created." This means your order is being processed at the warehouse, which typically takes 2–3 business days. Once UPS collects the package, tracking updates will show live scans as it moves through transit.
If tracking updates are delayed, it may be due to postponed scans or long travel distances between hubs. In rare cases of a lost package, contact us at support@allyourbestdeals.com.com. UPS may take up to 10 business days to complete a dock search. After the investigation, you can choose either a replacement or a full refund.
Exceptions:
- Orders are shipped using UPS’s “Delivery Confirmed” service, which does not require a signature. For replacement orders, a signature will be required upon delivery.
- UPS does not deliver to P.O. Boxes.
- We are unable to ship swatch requests or orders to the following regions:
- Canadian territories: Nunavut, Yukon, Northwest Territories
- U.S. locations: Alaska, Hawaii, Puerto Rico, Guam
- Any delivery address outside of a UPS service area